![]() My grandson holiday has been ruined by rude untrained staff. I was totally embarrassed by the episode with your poorly trained operatives. Disney Tower Of Terror Attraction Ride Shiriki Utundu Elevator Figure. Then like a machine he said I’d refund your money but it would take 5 working days to get it returned are Disney in the 21st century yet? We were in Disney Hollywood all day so our grandson could ride that one ride.ĭue to incompetence by your cast member and then the atrocious attitude of the supervisor Courtney we ended up with a unthinking machine called Jason who was totally unable to deviate from his program to think out side of the box and get us on to the ride which we had paid $57 extra for. When we finally got to the tower of terror we were told a reservation had not been made and we had been misinformed by the so called cast member. The agent took my phone and confirmed that the time and when we were due to be back. Lightning lane We paid for this 9:51 am and were advised that the ride was booked for 15:45. Poor customer service and untrained unable to use their own initiative to resolve a problem their staff had created This is a definite for any thrill ride fan in the crowd. The ride is a little jerky at parts but still a lot of fun. ![]() ![]() Then the entire car drops and is moved back up about 4-7 times and you are returned to the ground. Once buckled in, the elevator ascends to a floor where some very nice effects give the group a haunted ominous feeling as the car moves forward. Then the group goes to the basement of the hotel where you choose which elevator to ride. You are gathered into a group of about 25 people and ushered into a library- like room where in haunted mansion fashion the story is explained. It is based on a Twilight -zone theme and, as always Disney did a beautiful job of making the structure look old and authentic. Definitely sign up for a fast pass as the line for standby was about 2 hours when I went. It is just as fun now as it was the last time. I have not been on this ride for several years but like to try it every few years. Located at Hollywood Studios, this is one of the park’s main thrill rides.
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